Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| North America |
10-30 Business days |
| Europe |
10-30 Business days |
| Oceania |
10-30 Business days |
| Central/South America And The Caribbean |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
So far, so good. The product seems to meet my initial expectations, but I need more time to evaluate it thoroughly. For now, I am satisfied with my purchase.
The product is excellent. Although I am still in the process of evaluating all of its functions, so far it has exceeded my expectations, I highly recommend it!
I received the package quickly, and to my delight, it arrived in just 4 days. Upon opening it, I found that the battery already had a considerable 67% charge, which was a pleasant surprise that allowed me to test the product right away. I decided to start with the ECG chest strap, an essential component for me, and was impressed with its accuracy and ease of use. The results were clear and consistent, providing instant reassurance about the quality of the product. It has definitely exceeded my expectations, and I am pleased with the purchase.
Without a doubt, this wonderful product highly deserves my recommendation. Its exceptional quality and outstanding performance distinguish it from other watches on the market.🌟👍
The product purchased has turned out to be excellent and is already loaded. I specifically requested it as a gift for an older adult and I am very satisfied with the purchase, it arrived fully configured and its use is intuitive. The gift recipient noticed its quality instantly, and the item perfectly met what was expected of it.
Great smartwatch, the advantage is that you can set the time and day by own smartwatch, not requiring connectivity via Bluetooth with the smartphone. Only testing on the day, but first print appears to be wonderful
Nice watch, meets what the manufacturer advertises
It is superb, with a pile of accessories to make ecg (electrocardiogram) ect
It arrived in good condition, setting up the app was easy, the strap was long enough, so far everything works, it arrived with a charge status of 75%. I recommend the purchase, the watch is great.
Good watch with all health functions
Good product! All functions work, checked.
The watch arrived well and is beautiful
I congratulate the store for the speed in which I received the watch, and also for its quality, I am very happy, it has arrived very well packaged!
Excellent product, it is the second that I buy with the store, of very good material, I recommend it and I also recommend the store, fast shipping.
The delivery was fast, I am very satisfied! totally as described, looks just great, dials can be downloaded and installed, thanks Supernova!
Arrived very fast, works perfect. Easy to use. Reliable data
Excellent watch, with very well calibrated functions and long lasting battery.
Comfortable watch, very beautiful and with many functions.
The smart watch works fine!
I just received it, so far it works very well, really good product, thanks store!
I am very happy with the purchase, I have not yet done the blood glucose tests but everything else has the correct measurements. Congratulations to the store and the manufacturer.
I received the watch in good condition!
All good
It's an awesome watch, it's original, all the accessories come with it, I really liked the metal strap. They also gave me a discount! Fast shipping
Good watch and the price is also good!