Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| North America |
10-30 Business days |
| Europe |
10-30 Business days |
| Oceania |
10-30 Business days |
| Central/South America And The Caribbean |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I’m really impressed with this smartwatch. What I love most is the combination of features—blood glucose tracking, temperature monitoring, heart rate, blood pressure, and even sleep analysis—all in one sleek device. The screen is bright and easy to read, and the app syncs smoothly with my phone. It’s perfect for staying on top of my health without needing multiple devices.
I liked the watch; it just takes some time to adapt and get familiar with its features. The blood glucose monitoring function is very useful and allows for better health tracking in a practical and accessible way.
This smartwatch is truly impressive. I’m thoroughly enjoying its functionality and design. It’s lightweight, comfortable to wear all day, and has a very elegant look that suits any style.
The delivery was incredibly fast, and the product arrived well-packaged, protecting every detail. It perfectly matches the description and is surprisingly easy to use, even for those with little experience. So far, everything works smoothly, and I am very satisfied with the quality.
The watch looks great and is easy to set up. The manual is in English and is clear to understand. The packaging is nice and arrived in perfect condition. As for the blood glucose measurement, it is quite accurate for an electronic device of this type. Overall, I am satisfied with the purchase and the functionality of the product.
I am very satisfied with my purchase. The shipping was extremely fast. The product looks high quality and is well-made. We plan to test it in the next few days and are expecting great results. So far, everything has been fantastic!
I am delighted with the watch I purchased, especially since I bought it for the purpose of monitoring my blood glucose. I had my doubts as to whether it would perform this function, but, to my pleasant surprise, it not only does but also allows me to view a history of my glucose levels directly on my phone. I highly recommend it!
I am satisfied with my purchase. The product arrived in perfect condition and is exactly as described on the page.
I am very satisfied with the watch. Not only does it work perfectly, but I was also surprised by the incredibly fast delivery. I recommend this product to others.
I have had the opportunity to carefully evaluate the smartwatch and am impressed with its performance. The precision of the measurements is notable, presenting a minimum margin of error that guarantees reliability in the results. This device not only offers comprehensive health tracking, but also integrates seamlessly with your daily lifestyle, providing notifications and personalized assistance. Its ability to constantly monitor key indicators such as blood glucose makes it an invaluable ally in maintaining optimal well-being. Plus, its sleek design and intuitive interface make it exceptionally easy to use, making it an outstanding choice for those looking to maintain proactive control over their health without sacrificing comfort or style.💯💯💯
The watch I purchased turned out to be excellent. Additionally, I plan to buy a screen protector for it, which will ensure its durability. In my opinion, I recommend this purchase to those looking for a quality watch. You won't regret it!
It is the first time I buy in this online store and the experience has been good. The product is just as described, very nice and functional, recommended.
This watch is an excellent quality item that pleasantly surprised me. Among its many functions, one that measures blood glucose stands out. I compared the watch glucose meter with another professional device, and the results matched. Additionally, shipping was very fast, and the package arrived in perfect condition.
Order received and well packaged, I did some tests and it works correctly.
Good quality product with reliable results. I recommend! ⭐⭐⭐⭐⭐
Thanks supernova, the beautiful watch works perfectly
An excellent product, it met my expectations, I highly recommend it. It works very well
Very cool watch! I have a friend who really liked the watch and already ordered his, Excellent purchase!
It arrived fast. Everything OK. As described
I recommend this product, fast delivery!
Beautiful watch, it seems high-end, the store offered me good customer service to be able to make the purchase successfully, recommended!
I bought mine a month ago, and I love it. It looks beautiful, and I can monitor my blood pressure and blood sugar whenever I want. Really worth it.
I bought this as a blood sugar monitor and it does a great job, it is also a nice watch that does lots of other things that I am still exploring. It’s great value for money and better than many much more expensive smart watches.
Very nice watch, easy to set up, has all the functions described. Fast delivery!
Extremely useful for continuous health monitoring, especially blood sugar levels, fails very little compared to finger prick measurements. Recommended!