Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| North America |
10-30 Business days |
| Europe |
10-30 Business days |
| Oceania |
10-30 Business days |
| Central/South America And The Caribbean |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The delivery was lightning fast, straight to the door, with tracking available at every stage, incredibly convenient! The packaging deserves special praise, absolutely superb! The quality of the watch is excellent. I ordered it for my husband.
This watch is fantastic! It’s incredibly accurate and super easy to use. It measures blood sugar, blood lipids, blood pressure, heart rate, ECG, and even body temperature with impressive precision. I’ve tried similar products before, but this one truly stands out because it offers so many features in one compact design. It’s like having a mini health monitor right on my wrist. Couldn’t be happier with this purchase!
This watch has exceeded all my expectations. The measurement data is incredibly accurate, which has pleasantly surprised me. I have been using it for a while now and I am pleased with it in every aspect, from the health monitoring to the smart features. I feel very fortunate to have been able to purchase it at this price - what a great buy! I am very grateful and definitely recommend this watch to anyone looking for a reliable and affordable device.
I am very satisfied with the product. It arrived in perfect condition and meets my expectations. The quality is excellent and the service was fast and efficient, I would definitely recommend this store!
The watch is absolutely beautiful, exactly as described in the store. It has just arrived and I am very impressed with both the elegant design and the quality of the product.
The quality of the watch is excellent and it comes perfectly packaged. I have not tested all the functionalities yet, but so far I am satisfied with the purchase. Thanks to the team of this store for the excellent customer support provided! 👍
I am delighted with this watch. The health monitoring features are impressively accurate and provide reliable data that helps me stay on top of my wellness goals. Overall, this watch is fantastic for its price, combining style, functionality and accuracy in a sleek package. I highly recommend it to anyone looking for a reliable smartwatch that offers comprehensive health tracking.
I ordered this watch with silicone strap and I am very satisfied with my purchase. The package arrived quickly, and the watch works perfectly according to the instructions. The battery life is impressive, staying around 7 days with continuous use, which is ideal for my daily routine. What has impressed me most are the accurate measurement results. I can rely on the data provided, and as I have a doctor's appointment coming up, it will be useful to compare these results with those from the clinic. In summary, this watch is an excellent health tracking tool. I recommend this product to anyone looking for a reliable and accurate smartwatch for wellness monitoring.