Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Got to Novosibirsk in less than a month. Everything works.
Funny thing. Quite tolerable picture quality, for viewing cartoons by the type of projector-will go))) I'm happy
tip top
Delivery of 52 days, of course not what I expected... For the first projector will come down. But it is better to add and take better. Quality is absent, during the day you will not look and kalash on any one you need to connect (sound). Depending on who for what purposes, I think for children to pamper.
Everything works, it came quickly. The box was jammed, but the body is intact. I did not understand until the sound, some codecs do not lose, apparently. In general, the price-quality matching is just super.
Good device, worth its money
Very Bright At night, Good quality, Shipping to UK Very Fast 2 and A half Weeks. Day Time Use Alright. Huge Screen Over 100 Inches
It's better than it is peraba I like the projector very much it's very small but in turn very functional shipping is fast and I arrive fast recommend
Good thing, but the main problem: you have to convert the most of your video files because it doesn’t support many common formats
The film will come down. Image quality... Well, the text on the desktop is unreadable, Pixel like that. For watching is excellent. Quality will be approximately 480r
It came quite quickly, and also sent. A little noisy, the sound for its price of norms, and if in the settings to adjust the PTS even well. Best showed yourself when the room is absolutely dark, you can watch as photos, video even audio. If you buy an adapter from the phone to HDMI then straight as a mini prefix. The projector is heated but it's normal, they all are heated that the picture would be normal. But still this is a budget thing, so too much to expect is not worth it.
but the picture quality is not good I do not recommend this product waste of money you can't watch in day time night time is it ok picture is not sharp .
Toy. Do not calculate for this money to take something decent, this is a toy and it costs its money) the built-in speaker works for 3, well, like the sound from a toy fire truck, yelling loudly, but wheezing. As for the image. The image is also 3, but do not forget, this is a toy and not a prof projector. Watch football with friends for beer but no more. Watch movies in HD, just like watching the screen on the plasma here is 1 in 1. checked for Avatar 4 K, YouTube HD, StarCraft. All photos are taken at a distance of 3 M, at the level of the projector. The wall is smooth, white, without pattern and relief. If you expected to watch the diacamines as a child, it does not turn out, the text will not be visible... Football look in the bar) SCORE 3 out of 5.
Normal projector, there are no complaints to the service or to the product) of course, at first it was difficult to understand how the projector connect to the laptop, I did it with the HDMI wire, which is sold in any store of equipment and electronics. On the projector there are buttons, with them (yes, without a remote control) you can choose the HDMI connection.
An excellent projector for such a price. Downloaded cartoons in MP4 format, look with sound. Easy control. Children are happy. In the summer we will use in hiking. Came quickly. Packed not very well. The box was torn.
Very good product, thank you
Its good
Image quality is 240p which is very low, but for its price you can't ask for more. Satisfied.
The product is well packed. It arrived with no damages. I am Happy with the purchase
Working good, still figuring out how to connect to phone (HDMI cable needed). Thanks
Cool projector, but without a cloth the quality of the picture is not very and so the toy norms for giving the most it!!
Long delivery. to Moscow then to Kazan then back to Moscow. when I turn on then I will add a review
Smaller than I thought is literally very portable works very well the truth I loved for your price is very well.
Very honest store. It was my 2nd order. Projectors are excellent value for money.
very good product