Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
I have not figured out what to what, but the modem inserted from the SIM phone, connected to the laptop, works, packaging in trash, mail tried
Everything came. Thank you. Tomorrow I will adjust
The router is good, but not straight super. Personally, my periodically fell off link, which is the reason for XS, I myself think that just got married. Before that there was such a router https://VK.CC/anqWkH Served me with faith and truth until he was crushed during the move.
Excellent wifi router!!! connected modem 4G beeline and at once all earned. now WiFi is in the whole house. firmware many thanks to the store!
Ordered back in November during the sale, the order came only today 8.01.2020. Description corresponds to reality, firmware from Padavan as ordered. While satisfied, then I will add
I got it intact until I tried then I'll write thanks to the store!!!
Packing pleased, everything is fine
While working
Excellent router, I recommend the store good luck to him in business.
The router came Faulty. put 5 stars for the fact that the store promised to send another.
Everything as always. Great.
Everything works great! Firmware ZyXEL Omni, as requested by the store. Everything is super! Recommend!!!
Delivery is 1,5 months. This is the only negative. Otherwise, an excellent router for this money.
Fast Delivery 15 days. item fully match description.
Delivery month, works well, its functions perform with a bang, 10-12 meters around the house shoots well. I inserted the MTS modem, connected the PC via rg45 via the cable that was included, now the internet on the PC and on the laptop via Wi-Fi.
It took about 20 days to Samara. I use with a flash modem in the country. Video surveillance works. The speed is low of course and bursts, but this is because the cottage in the forest and the internet there is bad. The goods are quite satisfied.
Excellent. delivery to Samara 3 weeks. Description corresponds. By Omni. Pleased with the packing of a separate cardboard box.
All OK
3 weeks to Kursk region, from order to receipt. Packaging and the device are whole, in the work has not yet checked, later I will add a review.
Took not myself, it is difficult to evaluate, said it works. Delivery fast, from 11.11 to Kiev 25 days. Took earlier from this store another model, satisfied, year without problems. Seller definitely recommend!
Quite decent functionality for modest money. I needed a repeater for the cottage, and it turned out for this amount to buy a full-fledged managed and shustroje device. Flexible control, the ability to connect the recorder for video surveillance and alarm sensors camera smart sockets. Mobile Internet backup channel. Full firmware from Omni 2. I did not have time to protest everything, I will add later. Thanks to the guys in the reviews for this device, they greatly helped. The pictures match.!!!! Thank you.
Packed well. The firmware is familiar, it is convenient to work. Ordered for the third time, all without problems.
Transmission rate is good, big girth, Outdoor meters 30 from house catches
nice :-)
all as described! Thanks