Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| North America |
10-30 Business days |
| Europe |
10-30 Business days |
| Oceania |
10-30 Business days |
| Central/South America And The Caribbean |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It’s working well. Easy to use and connect to the iphone. Thank you
fast delivery, the product looks good, but I haven't tested it yet.
Product at a good price, the functions work perfectly, the pairing with the phone through the app was very easy and simple, it is very worth it!
I have not tried it yet, but the package arrived in perfect condition in South Africa!
Very fast delivery, best product
As described, good quality, the price is good, I received it in a few days.
I love the watch ❤❤❤. It's affordable and looks high end, that makes it a great watch. Shipping was very fast. 5/5 I would definitely recommend it!
It's just as described,very accurate.
Good quality smart watch ⭐⭐⭐⭐⭐
the product was received everything as in the description, it works, I recommend the seller
Works fine, rubber strap seems sturdy. The climate and temperature service seems correct, also the measurements of steps and sport. The functions of heart rate, blood pressure, blood oxygen are a complement, I think that no one has contrasted the values offered by the watch with a professional clinical meter. Satisfied with the purchase
It took only 3days to Korea. I bought cheap price. There are many functions. I like it. Left watch is I got for nothing two years ago. I recommand.
The watch is great. Size is right. I installed the app with a QR code, immediately connected to the phone. I installed the city from the app, and the time was automatically adjusted. The look of the watch face can be changed from the app on the phone. Very satisfied, I recommend this store!
Excellent item, it is as described and fast delivery. Thank you!
It arrived super fast, I loved it, I highly recommend it.
the product was what I expected, I will order for the family, with excellent interchangeable wallpaper.
A decent watch for the money. I want to praise for the delivery time.
Just wonderful, fastest shipping, beautiful watch fast and came loaded, I love it.
Wonderful. A few months ago I gave two to friends and I decided to buy the same one, because the one I had, of another brand, this summer, broke down. It is great and above all has arrived super fast, I recommend it 100%. It is easy to install and super intuitive, with lots of themes to put on the screen.
The watch is good, The pressure is measured well, the pulse is more accurate. I immediately updated the software, connected to the phone without problems (HONOR 9x). The app has all the settings. Came with a 50% charge
This is my second purchase from this store. I am very satisfied with the watch.
super beautiful works perfectly good seller
second time I buy, very good, I recommend it, original watch.
It arrived earlier than expected, now to test how it works, I hope it's fine, greetings and thanks.
It arrived well packaged, with the battery at 60%, I charged it to 100% to be able to use it, the battery has a good durability (in my use I have been using it for a week and it is at 16% charged) the delivery was fast, it is very easy to use and configure, very light and comfortable, the app is Da Fit I recommend the product and the seller.