Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| North America |
10-30 Business days |
| Europe |
10-30 Business days |
| Oceania |
10-30 Business days |
| Central/South America And The Caribbean |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It works excellent! I received it fast in Latvia! super happy
The store shipped fast and the product is exactly as described, I recommend it
I am very happy to have purchased this product! It works well! and it has a nice design
This watch is realy great! That's all I needed, but I haven't been able to use all of its features yet! I highly recommend it to all diabetics, blood sugar analysis is a real pleasure.
A very good product, especially in terms of design, it arrived quickly, I recommend this store
I received it and it exceeded my expectations!
The watch is really good. It has the functions of glucose, temperature, blood pressure, etc. The seller was also patient to solve some doubts I had, I recommend it, 5 stars.
It seems a very good product, compared to another watch and compared to a professional blood pressure monitor, it goes very well, the measurements are very equal. You have to measure glucose over time, it is a somewhat complex parameter. I recommend it.
Excellent watch, its quality has impressed me. The sensor works great, and the iPhone synced within a second after downloading the app! The watch records are very accurate, NFC, blood sugar, heart rate... There are many sports functions to choose from! The watch is good.
Perfect, arrived very well packaged
The watch is very good, and the data is very real. The data of blood glucose fingertips blood on an empty stomach in the morning and the electronic metre measurement are particularly accurate. There is not much error. It is particularly convenient to measure the heart rate and monitor body temperature at any time.
good ⌚
very nice
Good
Product appears to be of very good material and well made finish.
Everything OK, the item is in good condition and the store is excellent.
Very nice watch, works well
watch received .... good product