Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Goods came in time and in perfect condition. I recommend this store!
Fast shipping. Additional batteries lie in the remote, did not immediately see, thought forgot to send)
I order the second such quadric, already as a gift, the thing is excellent, fly easily and at ease. It is inconvenient only to pull out the battery connector, I'm afraid the mount will loose. From the Russian warehouse came in 3 days by courier.
The product matches the description. The package came without any protection, so the box was totally crushed, though luckily no harm in the drone.
Funny toy for a child. Flies well, but you need to manage. The parcel came in full, with three batteries, as ordered-were hidden inside the console, did not immediately find.
Came very quickly, literally in a couple of days. Ordered from a warehouse in Russia. Flies very stable, not afraid of falls.
The product is not bad and not perfect. But weighing everything + and-you can take. Gyroscope is weak. But the drone itself is strong.
אחלה product arrive excellent
The store gave not the right track, the goods went very long, the copter came, the quality is good, the child likes
Received quickly, flies norms, not very bright compared to the one I ordered two years ago, it was very bright))
Get quick, everything matches. Packaged very well. Thank you.
The product came very quickly, opened all the working, on the lodoni to interfere and the toy and remote control) Well, it's more funny and smart flying, the cat has a heart attack almost happened, and the brother is happy
For the Money, flies well
Delivery in secure packaging, unfortunately the charger is failing. The store has fully refunded.
Very fast delivery. about 2 weeks. This toy is just awsome! a little hard to get the hang of it but lots of fun. Its is pretty resistant since in the first five minutes I hit with it everywhere in my house but no visible damage. It is not very noisy but one of the motors has a little whistle when i put full trottle but so far it doesn't seem to affect performance. just a little anoying. The bateries are really smalland drain in 5 minutes as advertised.. make sure you buy more than one to get the fun going. I might buy another and race with my kid :)
Very small, there is no translation of the manual into Russian
All cool but broken left joystick
Works, only charging enough quite a little
Ok
The box is slightly wrinkled. But inside everything is whole. Flying. I recommend the store.
The quality is excellent, works fine, fast delivery, I recommend.
The store answers for a long time. The order was not sent. Returned the money.
The goods came whole, only the batteries are discharged, charged for a long time, the batteries last for 5 minutes.
Quadrocopter is excellent, satisfied. Delivery took 25 days to Irkutsk (from the moment of order). Tracked well.
That's what I asked because I had bought it before