Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| North America |
10-30 Business days |
| Europe |
10-30 Business days |
| Oceania |
10-30 Business days |
| Central/South America & Caribbean |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The order arrived fast, the product is of good quality and easy to transport, it includes a battery, which is great! I recommend this product and this store ❤❤❤
Works well, recommended! I had already bought one and liked that it is a small device that helps solve a problem, so I bought more to give to friends and family!
I have received the product, I have not tried it yet, but it looks good.
The best product ever, the price is more than wonderful on all these features. I liked it very much I would recommend it 100%
I received my purchase. Products in good condition!
I recommend the app cTracing on Android. tried about 10 other apps but cTracing was the best for me. long press to turn on tracker and open the app to connect,Done. the app can play a ring tone to your tracker to find it or you can use the estimated distance to the tracker, but this might be hit or miss based on your signal strength. this tracker is Bluetooth so you can't track it if it's 400meters away but it will give u the last place it was before it lost connection, so you can head back to the last place and get connected to it. But for finding the keys in my house etc it's great hand have a good signal all thru my house and a little bit further. double press the button to make your phone ring in case you lost your phone
So far IT works, they came with a batery altough the instruction could be much better. But so far so good.
Satisfied with the order, but not used yet. Delivered within the specified period.
works fine
It is as described in the advertisement.Nice product
I haven't tried it yet but it looks good
it works just as described I recommend
The product looks well done, comes with battery and is working right. Only the application that initially is difficult configuration of devices, but after you learn the use and some bugs will good.
The products arrived in good condition! Matches the description given!
ok.
Received
It is as described, it comes with helpful instructions
It works well and it is a device at a good price, I do not regret the purchase, I will buy others.
I liked. Simple, it came with batteries and works fine for me... I use it with the iSearch app that I downloaded from the android store, t and easy to connect.
thanks
It works well
The product is nice, thank you
I am satisfied. It works well.