Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
The watch is super. Shipping fast. Everything works fine. There is Russian. Quickly connects to the phone, I have Samsungs Galaxy S8 +. The strap is beautiful also suitable for a thin wrist I highly recommend the store and the goods.
Watch is such as the description. Shipping Sie przedluzyla by Pandemie covid -19 . Good contact with sprzadawca.
The product corresponds to the description. Packed well. Synchronized the watch with the phone-everything works. Seller recommend.
The clock liked, everything works, coincides with the description.
Lovely, all works but zaniża burning KCl Is Cudny, the price is worth Looks as if cost much money Recommend Super contact that selling
Watch very cool. This is my second purchase. Watch has a lot of function. Cool the presents. Shipment came quickly, well secured, thanks a lot for free in the form of branzoletki wrist. Recommend buying.
He arrived quickly in the Canary Islands. He does his job and they sent a bracelet to be gift. Thank you very much. Recommended.
Czekałam not whole 3 weeks all comply with the description.
The watch is excellent!!!!! Thank you very much to the store!!!!! 5 Stars!!!!
I will not deliver. Another time would be faster. But the watch came in a beautiful box, perfectly packed, can be taken as a gift. Connected immediately, charged no more than 3 hours. I work 11 days. Accurately measure the number of steps, pulse and pressure with a small error. Connect with the app. Messages come from the vodac, but you can see only their number and last not read. Vibrate, on the incoming and on the alarm clock. The store is responsive on all questions answers. Not quite pink gold, closer to the usual.
Watch I received within 14 days I am very satisfied, is beautiful see how will on. Thank you store for professionalism.
Super watch, not too big for slim hand. Just IN time. Thank you for free-bracelet.
Very good. beautiful bracelet.
The goods are of good quality so far not used much, I can not figure out why I do not see notifications on the clock when SMS is sent or someone calls and so everything works fine wife is happy.
I bought a clock, they easily paired with an iPhone, the program is understandable, I was looking for how to configure on YouTube) all notifications come!
Excellent quality! Fast shipping. Everything is packed neatly. Ordered two at once, the store put cute gifts. I recommend to everyone. The charging cable on the round clock is, and the narrow cable is not included. Where and what to stick has not figured out yet)
The goods yshov Duje dovgo zamovlennya otrimal. Coristuyusya at the same time Maja two quiet. Godinnik is pre-satisfied.
Norm watch, not scratched, heavy, bracelet metal, I recommend
Took me in maximum 10 minutes to tune with the application. The battery lasts. Is beautiful and loved gifts
Not yet uruchomiłam. Wyglada well. Ruggedly made. Came in well secured a parcel.
Excellent Product
Loved the clock, very functional, arrived fast. Good service
A friend work bought through aninha account. She was quite satisfied with products!
Adoreiii very beautiful, like the description , Very fast and very helpful
I did not receive the gift, but the product complies with that described in the ad.