Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
A good router, from Rostelecom when checking on the phone showed a speed of 50 MB/s. Sdek only did not want to bring for a long time, had to take it.
The router came very quickly, near 1.5 weeks to Ivanovo. Packed normally +-but if someone sits in the Mail it will be a pipets. With the setting figured out quickly, set up and connected, the Russian language in the menu is not curve, everything is clear, the speed, of course I do not have 300 Mbps, well, maybe it's because of the provider, I do not know, I did not connect, but everything is fine, even too, the store respect
It came quickly. Works. Thank you very much store
Works fine!!! Thanks to the store. Delivery is fast.
So in order. The goods were sent only a week later, prostimo with their virus. Came the package for a month, the track is tracked. The price of the product is completely justified, the store and this product I recommend the price is very good.
Very fast shipping. Ordered a router on February 7, received February 19. The router is well and reliably packed. Set up quickly and without problems. Good wifi signal stronger than on the old one. User-friendly user interface. I am happy with the purchase.
Duje schvidka delivery. The router is just beautiful, it is already installed 2 hvilini via the web-interface smartphone. By launching the mode of the repiter, everything is simple! Lightweight, compact, accessible and accessible, easy to install. Diyshov for 10 Dib to the new Posti.
Excellent already install it and it has good signal thanks to this repeater I sincerely recommend it
The parcel was about 2 months. ukrpost. all norms, works.
Fast shipping. You can use it as a router, if the wire can tr-link and a little better, but on the coating of Wi-Fi Tenda for one or two divisions is better. Russian menu. The internet itself is tuned. Current password Wi-Fi scored. Now connected the second lan-wan, too, it itself tuned. On the first like 1.1 on the second 0.1 and nothing conflicts.
The parcel came from a warehouse in Moscow to Mo for 5 days. The box is a little crumpled. But inside everything is intact. Adapter with adapter for our sockets. Looks like everything is very flimsy. The router does not have a hole to mount on the wall. The lower part for ventilation (works all day until heated). In the firmware there is no Russian language, probably it was necessary to ask the store about it. But the setup is simple. There's an instruction. Can be used as a router and as a repeater. Speed shows the same as stated at the provider. But whether the router pulls the speed of 300 (as indicated in the characteristics) did not check.
Fast delivery, to Kharkov for 22 days, to a new post office. Packed well, purchase is satisfied.
Not big, cute, adjustable easily. Distributes the Internet well. I recommend.
Before Minsk it was 2 months. Tuned easily. Works a couple of days, while without failures.
Very good thing right out of the box put and immediately launched in comparison with my tp-link.com much better where I had one stick now 3. So what for such a price recommend purchases?
Got everything working, expected that the signal will be stronger after all 3 antennas! In short will go with a beer!
They were very kind, and there were two types to the Ternopil.
I went very long, as for delivery from Russia. Packed well, not yet checked, took not myself, later I will add feedback
The router is excellent, the speed holds, does not tupit. The only thing-there is no fastening on the wall, but it is possible to confuse yourself. I recommend the product and the store.
The router came within a month, the Mail pumped up, brought the courier to the house) works fine, how much the Internet gives the cable as much as the router! I recommend, G. Novokuznetsk
The goods came very quickly, distribution at altitude. Download speed on laptop 5.7 MB/s
The bomb thing. I took it by chance-and did not regret it. I'll take more. I use as a Wi-Fi repeater on the Internet at a speed of 10 MB/s. Much better Xiaomi repeater 2. Xiaomi sucks
Everything is super, came quickly in 10 days, on the robot all the norms. orders are satisfied. I advise the store.
The goods were not delivered to Ukraine in the Dnieper region. The dispute was opened and the money was returned. After 79 days, from the moment of order, the goods were delivered. The quality of the goods is excellent. Failed delivery of goods. It's not the store's fault.
Arrived in 20 days, new mail, normal shipping. Packing is excellent-pneumatic-package, all whole. Works normally 24 hours, in repeater mode. The transmission signal is quite strong. We will test further.