Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Did not receive the parcel but i got refund. Thank you
Convenient thing. On the thaxon JM There is no temperature pointer Och, and this as an output och even
Probably all accurately described Packed well. In the case has not yet checked how to put-sign. And I will note that delivered quickly. Sent almost immediately. It looks good. With the store did not communicate, but this is not a reason not to put 5ku.
You don't have to put film on the window. It's a great product.
What the hell didn't I buy this thing a couple of years ago?
Everything corresponds, I recommend!
The values are bright and well visible on the glass. Delivery is fast. The store is sociable.
So far OK
The parcel reached in 20 days and was tracked all the way, the description corresponds, the quality is excellent, exactly what I wanted) on Skoda Octavia II 2012 the device connected without problems, the speed readings are accurate +-1 km/h and there is a small delay in half a second, but it is not critical, the special reflective sticker I did not glue, Since without it everything is perfectly reflected and read despite the fact that in places the image is a little twofold (for some reason in the photo it is twofold stronger), there is a built-in light sensor and the brightness is adjustable automatically, therefore, the image is clearly visible during the day and it does not blind at night, in general the goods are decent and their money is definitely worth, I'm happy)
The order has reached a whole, without visible damage, has not yet checked.
Everything is fine, the carobka is whole uncrushed. it works exactly on the speedometer, the brightness is adjustable. I'm happy, checked.
Just excellent! The only drawback: Velcro from the kit does not hold well, the usual double-sided tape is much better.
Excellent The thing on the frontal can be seen, in real life very clearly, thank you!
Works.
excellent
Got this miracle, the speed shows exactly, almost without braking. Good and comfortable thing
Before Syktyvkar two weeks and this is very fast... an interesting device, everything is clearly visible (brightness). Double of course a little but it is easy to read .. did not understand while with the menu, I want a strip of blue to remove so that only tsyphra were .. this device shows either temperature or speed, or in general, the only parameter you need .. the film did not glue .. the wiring ran from the glove compartment through the right rack and another 5 places left .. Logan Stepway 19 years... the store Thank you ..
Fast shipping good quality product thanks to store
Good thing, delivery is not fast installation fast))). I needed to control the temperature because. I do not have such a scoreboard, and to climb on board the computer constantly strains. Interesting observation when opening from a regular keychain shows the battery charge and until I start switching to the temperature for me it is very convenient to double control so to speak. The film did not glue and so everything is visible in any weather and time, and even a flat cable, which is convenient for installation just pushed the plastic card into the gap M U panel and the standing minute case in general with the installation.
All OK
Very cool and convenient device, works with a bang
Excellent вещ, the speed is really more convenient to watch
Thank you, everything came safe and sound. I will put it, I will write off the product. Seller recommend.
Super thing On the glass projects almost without separation Came in good packing Need зятю закозать Came quickly I advise Not glued glass which is included Keep on the special carpet that Shol included
Everything is fine, thank you