Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Great signal! All as in the description. Sooo loud! Works clearly. No batteries included. Thanks to the store. Took for 380 rubles.
I order the second one, everything works.
Excellent
All perfect thank you
Well it sounds strong
Good shopping. Satisfied. Fast shipment preparation.
Zamovlennya went less local. All good. I recommend the store.
Very quickly arrived, everything works as it should, I recommend the store
Great product, is only worth took 2 months to get
All summer.
Good value for money. Recommend.
Second time I order, everything is fine
It works very well and sounds very high, although the controls come without batteries, add 2 more €.
The goods received on time, almost the protection ended but it came all on time took after robbed the garage and carried out great, after testing on Musk, the cat refuses to climb out of the closet, I will put in the garage I hope thieves will also run on the cabinets. thank you very much to the store.
Purchase davolen. Sensors trigger OK. Remotes are working. Seller recommend.
Packed well, delivery satisfactory on time. As usual, long traveled in Russia. No batteries included. Connected the adapter 6 v. Specify-on the box for remotes is not the battery. Need CR2032/2025/And analogs. Thin is easier inserted. Works confidently. 30 sec siren. If you walk again, the siren again. Restart is not needed. I recommend.
Excellent alarm. Works loud. All thieves will run away!
To Moscow the goods went 3,5 weeks. Tracked before receipt. Packed in a simple package but in a box. Description corresponds. Instructions and batteries are missing. Checked in the work-vereshet loudly. Seller recommend.
Works great. They took from the Cats to protect the flowers. Yells so that the cats run in horror.
Distracts the description, made neatly, everything works, the purchase is satisfied.
I want to say thank you to the store, for sending very quickly. To Vladivostok the parcel was only 12 days. Of course, for this money, what you need. I really hoped that the remote would be sending signals. But it turned out that the remote only turns on and off the signal. The motion sensor works, though with a delay, but here again we will return to the price and you can say thank you for at least how it works. Batteries by the way were not included. I had to buy 4 fingers in the base and 2232 in the remote.
Keychains are powered by 3 v round battery. Great thing to install in a garage or garden
Very loud and works. Light weight and not to big so easy to hide. Came two weeks early highly recommend store for price vs quality
Yells like crazy. Zaika will leave for sure. Thanks to the store, I recommend.
All OK! Fast delivery by new mail, excellent communication with the store. Molodzi, if I find something I need from the goods in your store, I will gladly order. Thank you.!!!