Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
The product fully corresponds to the description. Came without damage, everything is well done.
Packed perfectly, the cover corresponds to the description, delivery expected a month, thanks to the store)
A good cover, the phone sat normally!
Good Quality, Very Slim
Super!
All cool, thanks
The cover is just excellent. I order a second time. On a red iPhone with black overflows looks just perfect. Delivery is very fast. Thanks to the store. I recommend.
The cover exactly corresponds to the description. but the truth was very long-more than two months
The cover never came to regret, lost in the mail. But the store is decent, returned the money
The product arrived very quickly, it looks and feels it is QUALITY, many thanks!
Interesting design of the cover, delivery is fast. The goods are satisfied.
Duzha good bumper, camera vipukla, Zo duzha important. Priyshov Duje shvidko so, yak took paid delivery
Great cover! Sat on XR perfectly. Quality is good, dense material!) I advise!
So the cover of course, the quality of rubles is 50, bad silicone, sits freely, the screen of the tip will not save
Very fast shipping
The parcel came quickly. the cover is very good, though a little slippery. looks cool. prodovtsa and the goods I advise.
A good cover. Nice silicone. Really pale, I thought it would be more saturated... Thank you.
All were OK.
Well sits. The holes match. Most importantly, the camera is safely protected, as I wanted. Cool looks black iPhone in a red case. And it is not that it is completely red, it is transparent, the black color passes, and in places of increased protection from impact casts red metal.
The cover is not bad but came, crumpled, I'll try it on the phone
The cover is excellent!!! I advise
The parcel came in 3 weeks to the Krasnoyarsk territory. Tracked. Fully justifies its value. Looks even more expensive. Came up perfectly.
Cool cover! Packed well.
Maciņš vienkārši super. The kā uzliets. Iesaku
Delivery to Samara 30 days! All as in the description. Seller respect!