Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Thanks. Good & trusted Seller
It came in the stated time frame. SIM card beeline saw immediately, 3G and 4G shows depending on the rooms in which are. The battery indicator shows so crooked that you can not navigate it. I connected immediately, then I prescribed my settings, there are no problems with the network. I inserted a memory card but to see it and use all the access through the web page of the device. Connected the tablet to the Powell bank and discharged in zero. Charged 6.48 H to 6087 mAh which confirms the declared capacity, on the photo tester. While satisfied, I will use in summer on trips abroad. Seller recommend.
A good router, took for the operator Yota. 3A 18 hours of operation lost 30% charge, with a small load (1-2 devices). Very good, I'm happy. Thank you!
The product is in good condition and fast in delivery
Everything works well, store recommend
The router is satisfied with the store of 5 stars.
The order received in 30 days from the date of the order. Everything corresponds with the description and photo to the product. We will test if I add a review. You can make orders. Seller thanks!!!!!
Charge or function is no problem. Not just the initial boot slowness. indoor performance in low. outdoor is only written from a.
It came quickly. Checked, works. You can buy
Very fast delivery. Good communication with store. Received within 10days. Highly recommended!!!!
Nice , I like it
Awesome! Really fast shipping with all possible notifications (email, SMS, app). Simple usage and setup. Recommended!
The modem is very good, came in 10 days. Seller recommend
Total time to Moscow 19 days. Wyfaye's signal is very good. For those who have a SIM for The Yota modem in the network selection modem settings, we install only 4G and everything starts to work. Sim for the phone operator Yota in modem earned immediately without any settings. So with Yota it works. On exploiting it further, well, I'll torture then I'll write if I find out. In general, obnovy is happy.
Fast delivery, good router. recommend!
It came in 20 days in Mo. Everything works.
Everything is just super! thank you very much! everything works, fast delivery!! I advise everyone!!
Very fast shipping. The product as in the description, the store is well done
best router in the world
very good and easy setup
Great store and great manners I love dealing with it
Good
The parcel came in 18 days (on kamchatka) body 2 inserted and went business... Not a lot of trouble with simka... It was necessary to insert before clicking, to make it unreal with your fingers (i tweezers), before that the connection did not work... In settings and all things go without problems... Very surprised battery... It is written that 6000ma, when charging through the tester showed 5600... this is generally excellent!!! In time has not yet used (how much maximum it works from the battery) protest, i will write!!! P. s. the display indicator of the battery shows not correctly that when discharge, that when charging... When charging through the tester showed 1600 ma, and the display showed a maximum... Charged power bank (20000ma) 6.5 hours with current output (judging by the tester) 1.10 ma. Model MF905C-2. store advise, handsome!!! Quickly sent a decent thing!!! I took a discount and a coupon for 2600 with something there...)))
Super! Works fine! In 14 days arrived in georgia, thanks to the store!!!
The item is working fine, I received it in 16 days and its working