Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
The shipment did take the average time to arrive to Czech Republic and the box was a bit damaged but the holder inside didn’t report any issue. The quality is excellent and it’s really an useful tool. Easy to install, comfortable to use. I satisfied and I recommend it.
Well made, sturdy great positioning.Priced very well.
pretty good quality considering price best used without case
Just great!!!!!!!! 5 ***** just the best store!!!!!!!!! All-would sellers so work, delivery 41 days to Murmansk!!!! I will check the quality!!!!!! Director and employees of the store thank you very much!!!!!! Wish you many orders and development!!!!!!! The seller highly recommend!!!!!!!! Packed in a pupyrku in the form of an envelope as a letter, but everything is whole!!!!!!!!! Successful work and many buyers!!!!! Have a nice day!!!!
Ordered on April 06 received on May 18. The box is damaged but the product has nothing. The product description is compliant. The quantity is good. S fits perfectly to my mirror.
I arrive very fast and it works great Thank you!
The product was very cool, but it was a little small, the dimensions of my car mirrors were larger, knowing that my car was bearing the Chevrolet Tahoe brand, I hope there are larger sizes for it to be purchased Thank you my friends The product was very cool, but it was a little small, the dimensions of my car mirrors were larger, knowing that my car had a Chevrolet Tahoe. I hope there are bigger sizes to be bought. شكراً اصدقائي
Su preke viskas outlets. BET laikikli uzdejus Ant lengvosios masinos galinio vaizdo veidrodelio Dar be Telefono Jau Siek tiek uzstojamas vaizdas IR apzvelgiamumas Pro priekini Langa. Telefonas laikiklyje fiksuojamas tvirtai, patikimai, Nors nepasakyciau, Kad paprasta IR lengva ideti, ypac Su Viena Ranka. Nors nebandziau, bet Jau IR Taip aisku, kad laikiklis Su telefonu apzvelgiamuma pro priekini Langa uzstos Dar Labiau, todel Gali nukentet Saugumas. Antra syki nepirkciau IR nerekomenduociau.
Goods consistent with the description, shipment pretty Sie continuous but it rather by panującą pandemie worldwide. Item reliable. Ogolnie I am happy.
Plastic, but like strong. Installed without problems. Adjustable and firmly sits on the mirror, the review does not seem to interfere. The phone is installed with two hands, the spring is strong. I'm happy with the purchase.
I'm delighted, it is my second frebbie and the truth is that it has come very quickly despite being in the middle of a pandemic. Obviously I can't prove it but I'll leave additional comments
Good quality, you can buy. Packaging came crumpled but the goods are whole without damage.
At first I was a bit skeptical about the product, but after receiving my order my skepticism was put to rest. My order arrived within 3 weeks from time of order and in great condition. very pleased overall
I ordered the goods 24.02... 14.03. Got... The parcel came well packed, without damage... The Mount holds well, that's only necessary to get used to the clip for the phone... The best option in this case would be to attach a clothespin... Buyer sociable, sent the parcel quickly. Item is fully tracked. Thank you. I recommend...
Not bad,
Came quickly. The packaging is a little wrinkled, but the product is whole. Convenient thing, but thought that the phone Mount would be more authentic (below) the phone comes out immediately above the mirror and so everything is OK
The shipment arrived very fast and packed in the best possible way. Just a shame it doesn't fit my laptop size too small
Cool thing, thank you for the fast delivery, thank you.
very good product hold phone firmly but shipping what's very slow
Very long shipping, but the holder is very reliable, both in vertical and horizontal position, the phone will fall, well, if only together with the mirror
Car phone holder bury order a second time but a very long time went order from 15.11. Received 5.02
the clips are too separate to hold the mirror, will need some ajdustment
Good quality! I'll buy again!
good items recommended the store..
In Dodge Durango 2010, it does not fit, the rearview mirror is very large. Honda Accord fits well. It's very close to the eyes.