Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
I put 10 stars, a beautiful mirror. Delivery is fast, for this special thanks. Packed well, though the box is a litter but the goods are not damaged. The mirror is already charged, I liked the design, the size of the mirror is decent. Everything is super. Recommend. Thank you so much.
Super mirror. Very comfortable. Large with illumination. There is a charging cable. The product corresponds to the photo and description. Delivery by courier to the apartment sdek.
Great Mirror!
The mirror is good. I'm happy with the purchase. It came whole, though the box was crumpled.
I brought the courier cdek the truth on the last day of the fixed period, in 33 days. Everything works properly (if you hold the sensor, the brightness increases or decreases). In general, as a gift for a girl of any age, what you need. Seller recommend!
Very good!
Product arrived in excellent condition!
working great!
Delivery by sdecom. The mirror is whole, everything works! Satisfied
Super mirror. Very comfortable. Large with illumination. There is a charging cable. The product corresponds to the photo and description. Delivery by courier to the apartment sdek.
I did not communicate with the store. Delivery is standard, the track was tracked. The whole came, although the box was packed only in a single film. The glass was protecting the foam. The Mirror came charged, turned on by pressing the sensor. I liked it.
Ordered 27.01.20, adopted in processing 25.02.20. (Most likely because of the virus). Well, there was 7.04.20. Although I wanted a gift to my wife by March 8. The box was slightly broken, but everything is whole. The cable is short, of course, but others are if something. The backlight works fine, and that the battery is also good. The only thing I did not check for how long and the volume of the battery. The stand is flimkkovat, it is carefully necessary with it. And so, the wife is happy, most importantly.
The box came crumpled, but from the side of the mirror the store put a dense material so that everything is whole,! Turns on with gentle touches! Brightness modes change by holding your finger on the touch button. One nuance at the first folding of the holder (legs) must be taken closer to the Mount with two hands to bend it tight, but swaying gets to the maximum position. The image is clear without distortion. Mirror cool I will still order for a gift.
Got in the integrity of sdecom. It shines well, adjusting the power of the backlight in my opinion is not very convenient (long press the touch button), and there is no memory for the Power put. IMHO could make a foot stand with a rubberized lining (so as not to scratch the table).
Delivery month and also sdecom, I do not like to confess this Transport Company (I like to go and pick up the parcel myself by mail, without a Courier) well, I also moved, I was wearing it in general! Finally took her mirror, very good quality! There are different brightness modes, adjustable by pressing a long) in general it is satisfied. The mirror was already loaded. The wire for charging is included, the box on delivery slightly crumpled (but the mirror is intact.
The Mirror came whole, though on the package and there was a sticker that there was a fragile, the box was crumpled. The mirror is excellent, the sensor also works perfectly. Illumination I think enough. Recommend.
I put 5 stars, a beautiful mirror. Delivery is fast, for this special thanks. Packed well, though the box is a litter but the goods are not damaged. The mirror is already charged, I liked the design, the size of the mirror is decent. Everything is super. Recommend. Thank you so much.
Great mirror, my girlfriend is delighted, looks great and comes well packed and protected, 100% recommended
The goods reached the whole, all as in the description. The mirror is even bigger than I thought. Leg хлипенькая, you need to gently remove it. The sensor works. When the touch turns on, turns off, with a long change of brightness. The track is not tracked, the Courier called in advance and delivered to the door.
Excellent!) turns on from easy touch, if you hold, brightness, reduces. The quality of plastic pleases.
In general, the quality is excellent. The stand only looks flimsy. Neither on the mirror nor on the package any mention of Xiaomi (yes, I do not need it). Turns on and off with quick touch. The brightness of the backlight is adjusted smoothly by pressing and holding.
Thank you very much for the mirror! I take for my sister! Everything works! The truth in connection with coronavirus delivery was about three months! But it doesn't matter! The firm managed successfully! I advise everyone of this store! I bought for 681 rubles! Brought home!
Mirror cool, the brightness is adjustable, how much will be convenient, I can not judge, took not myself
Good, comfortable. Slightly weak illumination. I would like brighter.
In the conditions of coronavirus came in 27 days. Courier sdek delivered to the entrance. The box is slightly wrinkled, but the mirror is not hurt. Everything is super! I advise!