Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Good store!
Norms
Good Machine. The second time I take, the only last time the partition, maybe on the voltage drop
You know, but he erases!!! Yes, it will not take heavy. But a pair of socks or panties with a bang!. Seller recommend.
The store, thank you for the parcel, which lay on the post for a long time you did not specify my phone number and did not specify my last name, called only Lyudmila that's why I did not know about the shipment and it turned out so sorry, but I went immediately PDA only recognized thank you again and I will be happy to contact you again good luck
Not a bad thing, but very weak
Great product however the shipping was a disaster. The store shipped it already and did not inform me at all.
It corresponds to the description. It works properly. Ideal for small garments.
The machine is not damaged, the box is also, everything is neat, 4 modes work, I advise!!!
Received the goods, but there was a dispute, how now to return the money if they were returned to me for the goods that still came?
The description corresponds, but 5A is actually a distance,.
Hello. The packages came a little beat up. I tried the product. Help. Greetings.
Good workmanship, great to wash (01) half, more than that, no force acting.
Order well received, perfect packaging, works very well. Thank You
Item arrived in good condition. Happy with purchase. I thought it will be powerful enough to wash 1 X buttoned shirt but my shirt is apparently too heavy to spin around. Maybe for very small, lightweight clothing only.
Normal mini washing machine. Packed was good.
Product henna tested on socks barely pulls float my socks in a circle then took a vibro and Jacuzzi treatments and for more she is not proud to buy or not decide you better ordinary erasilka No 14 bucks horse in the ass about quality Then normal if you decide to take it then erases one thing and it is better to turn on the vibro and then the bubbles of the centrifuge when the tissue hits Clines strong noise with vibration neighbors will knock on the battery and ceiling if not feet in the door US
On delivery everything is in order, although it did not come quickly, about a month in Novosibirsk. Launched without water-works, we will check the rest in the process.
Packed well. For the purpose has not yet been used, only from the Mail brought
Until I was
There were some problems with the quality of the goods, but the store faithfully returned some money
I have not tested, but looks great quality.
The car works, worked an hour, turned off, protection worked. Then turned on). Total working time 2.5 hours. Normal mini washing machine. For washing small things normally!!!
. Arrived similar the picture work fine, but not used them after
Came quickly, erases 4 modes, well, I liked it. It's a machine with a switch.