Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Cool toy. You can only watch in the dark. Pixels can be seen. You can project on the area. The sound is loud, as if in an old cinema. Controlled from both the remote and the buttons on the case. The console sends a signal only to the back of the projector in front of the signal is not caught. A cool replacement for Soviet diaphiles. You can connect a USB flash drive or computer as a monitor via HDMI.
For its price is quite good. The picture is quality, the wire is not included
The product is small but useful in its reflection pixels are very obvious the price of Buddha normal something customs tax came 25 TL
But you need to pack better .. the goods came crumpled
its perfect. fast delivery. good quality. and it works. we are so happy. thank you store! we really recommend ❤
Normal projector, for pampering and for children. In this case it shines a little brighter (when you connect from a poverbank) than in a yellow-white case.
Thank You
projector needs to be close to screen if want it clear & small enough for screen
Thank you so much I Have to say The store was very very professional Care Thank you
Very well packaged, arrival in spain in a week.
The projector for its money is good, a little need to mess with the location, once set up and ready, there is a menu in the Russian language
The product is as described I already tested it and I know well for what it costs it was worth coming very well packaged
The projector is packed perfectly, the whole came, complete. The image is bright enough, the sound is good. Works from all sources stated in the characteristics. Great purchase, for home
The goods are received within two weeks. Good projector. Took as a gift, i will add the work later
Wonderful projector. Very convenient, compact, you can take with you. Works both from the outlet and from the power bank. You can connect to a TV, phone or watch movies from a flash drive. Image quality is good: shows bright, clear. The goods came in less than a month. I strongly advise the store
I like how it looks, to be with my daughter and what I need looks good for.
Fast delivery and gave it a quick test on arrival. Looks like good value for money
The goods came not to the workers, but the store returned all the money,
20 days to the Moscow region-Super. Checked the work from USB-everything is clear.
very, very good one! thanks for my !
great service, top quality of
It's totally worth buying, I'm using it for the 2nd week already
Fast and perfect!
Came quite quickly, the box is not much wrinkled, but the device itself is alive in the kit, the remote control, power and adapter for tulips... I will soon try to add feedback
Same as the picture, good quality, right size and very fast shipping