Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Covers are excellent. Rubber, not plastic! Plastic crack, I think these will be better in use! Walked for a very long time, but you can understand! Thank you store! I recommend!
Pleasant to the touch) all cutouts for the camera are suitable) the delivery chose a paid one, so I came just in 12 days) I will order more with other drawings) I liked everything
Quickly gets dirty, went more than a month, for the first time dresses straight.
Nešti otrimala zamovlennya. I'll give you the description. On Pity chekala on new 3 city. Zrobila wisnovok-do not cook at the priod of the great promotions.
The goods went very long, 2 months to Odintsovo. Very pleasant to the touch, thin, flexible, there is no smell. Even there is a side hole for the keychain.
Cover bright, rich, juicy color! Very beautiful
The goods went 2 months, corresponds to the description. The cover is in good condition, without defects.
The parcel was ordered on January 4, received on January 25. Super fast. Everyone is happy, thanks to the store!
Very long shipping! Already and all the declared deadlines have passed! It has been so long ..-that I have another phone for a month!) the cover itself corresponds to the description, yellow, fervent (of course light soft cases very quickly darken and do not wash off). In general... Where it is now-not clear)) but for $0,52-not scary)
Cover Wow!!! I really like the drawing a little convex very cool. On the phone sat perfectly. It took a very long time 65 days this is the smallest delivery.
Yellow quickly gets dirty. Pleasant to the touch, but because of this slippery in the hands. Sat perfectly, the cutouts are all clear. I recommend
Great! Only thing is it gets dirty really fast, nothing a alcohol swab can’t clean up though
Pretty Case, it took longer than it should, But store extended time and we had good communication
Just super! Thin, high-quality printing, tightly sits on the phone, matte and pleasant to the touch! He went to St. Petersburg for about a month and a half.
Zamovlyala 11.11, for 13 UAH chohol super) delivery of the city
Just an awesome cover. Bright, soft and comfortable! I advise!!!!
Excellent cover, only shipping is long. I ordered 11.11.2019 came to Minsk 04.02.2020, threw directly in the mailbox. I did not communicate with the store.
The cover came before it was supposed to and it's very good. It's a little yellow than in the picture, but it's not scary. After 3 days, he began to darken around the edges and it's unfortunately not cleaned so if you use the cover, then carefully and try not to smear.
Covers are cool. Took as a gift for the new year, managed to come on December 30
Ordered 11.11 on sale, sent super fast. Drove the first of all orders! Very pleasant to the touch, non-slip a silicone plastic. Very happy. Recommend
I came to the RB for a month and a half, this is certainly a minus, but in general the cover is cool, I liked it.
Ordered 12.11.18, received 26.12.19. Ordered for 34 rubles. A good cover, pleasantly felt in the hand. It's probably gonna shut up fast. All cutouts coincided with the phone. Well closes all the edges of the phone. Purchase satisfied.
1,5 months waited. At 6 iPhone sat down like a glove, "hugged" to the screen. Quality pleased. For 34₽ fire
I ordered 14.11.19, I came 26.12. Quality is good, all as in the description. Stickers are quality and convex. Pleasant to the touch. On the phone sat well, but a little tugovato put on. But I think it's not a problem. For such a price is very good. No different from bought in the store for 500 som cases. Came wrapped in a bag. with the store did not communicate, but looking at the quality, I will take it from him.
Quality cover, really liked, the parcel was put straight in the mailbox, before Rostov the parcel was 40 days, I recommend