Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Balls: 4~16 PSI
Motorcycle: 1.8-3.0 BAR
waauw wat a really good product, i love it , no more hassle with big air compressor, now i check car tire pressure in 1 minutes super very fast shipping to west europe
I'm delighted. Nice to have kind things.
Nice item, very fast shipping. Good store!
Thank you very much, very good product and I come quickly to Colombia.
Perfecto
Quality at altitude everything works, it was packed well without damage, but as always in all Xiaomi products there are restrictions can not be charged the pump on time pumping this huge minus, but if you use the pump only for a bike motorcycle or ball then in principle norms!
The product arrived very fast and works perfectly, I am very happy with the purchase
Great pump! Shakes fairly confident, made neatly, the screen is read in the afternoon normally, weight 440 gr. Of course, not without that. Under my tasks, an excellent option! Thank you store!
Long thought about buying this device and here I am already a happy owner! The build quality and workmanship materials are above all praise!
Parfait
Respect the store. The goods received. Happy. I advise the seller. Shakes quickly up to 3,5. For a scooter is not enough, but you can go.
Good compressor. Pumped 4 wheels on bicycles, 1 by car
The pump is OK, works, measures the pressure, the box is not damaged, although packed is not very safe, only a piece of dust so that the pump does not go back and forth inside the box. The only problem -- very long waited to send the goods. 20 days the order hung until I wrote to the store, the next day the parcel received the number, but the pump itself has not yet sent, A few days later I had to write to the seller again and only after that the pump went to me.
Everything is cool, super! works fine, the store is sociable. I advise everyone. It came weeks in 3.
Very practical inflator, arrived in 3 days from Spain. I tried for bike (inflating up to 7.2bar) and car, perfect timing.
It works very well. It is very compact and quite material quality
Works well, like all things of Xiaomi… within 2 weeks receive…
Super! Works great, I recommend it!
Took a while but worth the wait! Another great product from Xiaomi.
product is good very good
ok towar
Great quality fast delivery and all according to the description
Good product. Fast shipping. Thank you.
WOW!! The product is AMAZING!! AMAZING!! It works as described, already tested it with differents balls for children, tires at motorcycle and car!! All is fine !! Delivery time to Poland: 3 weeks!! I can really recomend this product! THANKS!! Well done Xiao_MiI!!
It has arrived and for now everything is perfect. Recommended both the product and the store.