Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Excellent product, recommended, also good sound.
Fast delivery, week.!!!!
The parcel never came Beijing Customs 5 times returned. Opened the dispute and through Ali returned the money completely.
I... Thank you. He arrived early.
A beautiful projector for no price, for three hours of work Chut heated it is normal, the picture of the image is normal, happy as a luck
Dovoli nedala model, the transmission of the video on the Wi-Fi Abo pogano realizovan, or rather to resent. Jakbi buv HDMI Bulo B is significantly thicker, and so it is not more important than the picture. Cartoon everlasting children to be suitable. When I turned to the router, I jumped to the ground, it was too much.
The projector really liked. For their money, very good quality. The parcel came in equal for a week, delivery with a courier. The box is whole, inside the projector was in the air film. In the kit more wire, remote control and 2 pairs of glasses. The quality is good, with the connection figured out quickly. With Wai FAI works fine, but the records from the phone, downloaded in advance, slowed down. Even in the light, the picture is visible, in the dark you can see perfectly. I recommend!
The box is well packed. Quite a little wrinkled. But the projector itself was not hurt. He himself inside the box was packed. The delivery was delayed for a couple of days. A little later I will add a review of efficiency.
Not bad, for this money very much even. While I understand how to connect was almost a month.
Delivered quickly, in 5 days, and in quality-x/z, bought for the daughter, not yet included. The package was broken, something broke the box, but the inside of the device was not hurt, was packed in a tight P/E package with air cells (not bubble film, but as an inflatable mattress, like something)
The goods received quickly, delivered the courier. It's okay. Thank you.
Excellent store and his goods! Recommend!!!!!!
Great projector! Image quality is good, bright. While they looked only in the dark, during the day when the windows were not yet tested) the package is whole, in the kit everything is as in the description. Noisy, but not much .. When the speakers are included, the noise of the projector is not audible at all) in general, very satisfied with the order! Very fast delivery to St. Petersburg in just 9 days!!!
Thank you for the fast delivery)
The projector came in 4 days. Everything works. Customizable easily. Works great. Super quality! Thank you.
Description accurate. Everything matches. Brightness is not enough, even in a dark room there is no comfort when viewing. There is no Russian language, many video formats do not play sound. To the Android smartphone connected without problems. Now about the necessary improvements-the body inside needs to be painted with black matte paint, or to take other measures against parasitic lighting with reflected light (I painted, completely disassembled beforehand). Next, the LED is installed 18 volts, 2000 Ma, the driver is configured to 1400 Ma. Apparently in order to extend the service life. I decided that it was stupid to torture myself with a dull image for the sake of life. Change the shunt resistance in the driver, raised the current to 2200 Ma. It got brighter, but it gets warmer. Tests have shown that regular cooling and the driver copes with such current, although hot. Attention! Such a rework reduces the life of the LED, but for me it is not critical, I can replace it.
The order came for 5 days in Voronezh. The projector is very cool, checked, everything works as it should. Then I will add the feedback with photos.
For your money top. Watch movies every night. Sorry there is no HDMI input, but it is not a problem. Flash drive saves)
I am living in Germany so Spanie was better choice for me I choose that but the problem was we were have to take were it came and I was don't know this İt just came with 1day late so it was must be came at 15.01 but it came to Germany at 16.01 so 1 day wasnt problem it was my mistake to wait for it. İt came to a little place and I was have to look for where it is .İt was have to came wich place is most close to me bu it wasnt Luckily we found at the second closest place .Next time I hope store can say Wich place .. After all Projector was better than I expected. İt was seem so big in the photos but it was little bigger than my hand so I can easily move its places . Even in day light screen was good . It was packed properly ,it came with 1 3D glasses 1 command. I am really liked the seller even they answer late They was kind and so friendly :)
1.01 order, 11.01 brought Courier (Moscow) daughters checked. We liked the picture quality. Pretty simple to deal with the management. Connection to the network is good. We perfectly fit!
Delivery is fast. Sound and image quality are excellent.
no caption needed the pics prove everything. i 100% advise for it.
Delivery to Peter from Russia (Moscow) fast. Ordered 6.01. Received by courier 11.01. Of the minuses there is no HDMI, connects by WiFi to the phone or laptop accurately (checked). Whole. Comes with two pairs of anaglyph glasses (3D glasses red and blue), power wire, manual, sticker and paper with gratitude. Works more less well. I bought for 4117.80, but there was still a promotional code, it turned out 3.8 k.
Connection can only be done wireless. Cannot connect laptop to projector. But good for phone connection.
Everything is just super. On the wall and on the ceiling in the room perfectly picture conveys. Happy as a Fed cat