Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
The packages of our main warehouse will be sent by ePacket depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-30 Business days |
*This doesn’t include our 3-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (30 business days not including 3-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Supernova eShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 185 countries around the world
*with some exceptions*
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 1-2 working days.
How long will my order take to arrive?
Orders are shipped by ePacket or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 1-2 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@supernovaeshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@supernovaeshop.com
Headphones are very stylish, the sound is excellent, walked almost a month. Thanks to the store, sent immediately after the order. I recommend the seller, I will buy more.
Headphones are good working normally
Kupilem 2 once because are perfect
They 've come very well, everything is right, the bad thing is it takes a long time to get there.
Sound deaf, but for such a price is excellent
Headphones came for a month and a couple of days. Good sound, but quite "soapy" bass, but for such a price, everything is just fine. I have been using for about 2 weeks, so far nothing has broken;)
The quality is good, the sound is clean, loud, the bass is awarded.
For its price, normal ears, wires up to-15 do not freeze, if you generalize equalizer, you can achieve not bad sound, to the store at all no complaints, I order not the first time, not when I did not fail!
Delivery 2 weeks. Headphones are good, besides for such a price it is a sin to complain. I think that the quality is higher than the price, just like in ordinary stores sound ears for 500-700r. For not too fastidious sound will be norms, the rest look more expensive, and do not complain in the reviews. Or do you think to get the perfect sound for 162 rubles? A big plus is that the wires are wide enough, and the headphones are almost not confused.
All as in the description. In Chuvashia came quickly. February 17 sent, came the 29th. The track was tracked partially. I did not communicate with the store.
Super headphones. Bass is, the sound is clear. For such money just the highest class. I'll take more. All the same, the usual wired headphones are the best, the rest is all gomno
We walked for a long time, about two months to the Chuvash Republic. Headphones are good, the sound is deep, I did not even expect. In general, satisfied. Thanks to the store.
The navushniki came for 2,5. In the mower store poclav 2 pari ambyushur. Nice.
Having bought for $0.32 with a coupon. The sound is super, I recommend it without a coupon before buying. Having received for 19 days. I buy enchantments, Uncle stores ️
Headphones correspond to the description. I'm happy. Sent quickly, but walked very long. The track was not tracked.
Look okay
The parcel did not arrive.
The son is happy. Said for the first time he sees such. The wire is flat))) everything works, I liked it, compared to other these noted))) good
Excellent product I recommend 100 percent, the store very friendly and attentive
Headphones came in a box, everything is whole. He plays for his money perfectly.
I order 4 times... For such a price is very good, but save the plug!! I buy it from 4 times...
Corresponds to the description. Just headphones. For this money norms!
Ordinary headphones, seemingly normal. Came whole, packed standard, went long and did not stick. Work, there is a set of replaceable rubber bands.
Wow!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The description corresponds. I should have waited. Delivery 70 days to Minsk. Basses class!!!